Customer Relationship Management

Customer Relationship Management

 

Overview bullet

Customer relationship management is not only a technology, but process to learn and gather knowledge about customer need and behaviour in order to develop strong relationship. CRM deals with acquisition, aggregation and analysis of customer profile. The information sharing through CRM let's organization to be customer-centric organization, and moreover proper utilization of CRM makes sales and marketing simplified.

Services

Sales Management

Use Interaction tracking system and discover visitor activity. Get benefited by coordinated planning to capture every sales opportunity. Optimize value delivered to each customer. Streamline information exchange between different departments.

Data Management

Maintain customer database. Get access of historical data, contracts and other important information. Work from advance analytics that predicts outcome, Keep data secured with back up support. Access better and more accurate data.


Marketing

Engage with prospect & customer through different digital marketing channels, create customer segmentation and analyze target audience, Manage marketing campaign and generate quality leads for business. Decrease cost of customer acquisition.

Relationship & complaint management

Bring automated complaint processing software, use multi-user database for effective complaint handling and connecting with concerned person. Keep eliminating issues with web based solution or get assistance through customized CRM software.


360 Degree view

Monitor customer activity, identify key customer information, and discover opportunity to cross-sell and up-sell products. Create master data for unified and accurate information generation. Achieving single or multi customer view through software.

Sales Upturn

Get critical business insight, have an idea about progress report and performance reports. Track follow-up and convert leads into sales. Deliver high level of confidence while dealing with customers and convincing them for sale. Identify customer true need and provide a sales team edge.

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